Return Eligibility
We accept returns on unopened and unused products within 14 days of the purchase date. Eligible products must be in original, salable condition with all safety seals intact.
Items Not Eligible for Return
· Opened or used products
· Products with tampered safety seals
· Sale items
· Bundles and Kits
Return Window and Approval
Return requests received more than 14 days after the purchase date will not be accepted for any reason. All return approvals are made at the sole discretion of Opal Tree Clinical®.
Fees and Refund Eligibility
All eligible returns are subject to a 25% restocking/return fee, which will be deducted from the refund amount. Original shipping fees are non-refundable. Only Opal Tree Clinical® products purchased from Opaltree.net are eligible for return.
How to Start a Return
To request a return, contact Customer Service with a detailed description of your return at opaltreeskincare@yahoo.com for instructions.
Return Authorization Requirements
Approved returns must include the return authorization form with the product(s). Returns sent without an approved authorization form, or that do not meet the criteria above, may not be accepted.
Shipping Your Return
Returns must be shipped back at your expense no later than 7 days after approval or a refund will not be issued. Please use a trackable shipping service, as we are not responsible for lost or damaged packages.
Refund Processing
After we receive and evaluate the return, any applicable refund will be issued to the original payment method within 3 to 5 business days. If your return is not eligible for refund, you will be contacted via email.
Return Limitations
Opal Tree Clinical® reserves the right to limit returns in all instances.
